ETX Latvia ltd
LEGAL ADDRESS: Braslas , RIGA, LV-1084, LATVIA
REG.NO: 40103668967
VAT REG.NO: LV40103668967
BANK: AS SWEDBANK
SWIFT (BIC): HABALV22
BANK ACCOUNT: LV61HABA0551036579559
TERMS & CONDITIONS
This page shows the legal Terms & Conditions on which we sell any products on the www.custommxjersey.com to you.
Please read these Terms & Conditions carefully and make sure that you understand them before ordering any products from our site.
Please note that before placing an order you will be asked to agree to these Terms & Conditions. By placing an order you confirm your acceptance of these Terms & Conditions.
1. COMPANY INFORMATION
ETX Sport is a trademark of ETX Latvia Ltd. and we operate the following website
www.etxsport.com
www.custommxjersey.com
Registered in Riga, Latvia
VAT registration number: LV40103668967
Registered office address:
ETX Latvia ltd
BRASLAS STREET 29
RIGA, LATVIA, LV-1084
European Union
2. ORDERING
When you place an online order through the site, you will be requested to provide personal and payment details as part of the online transaction.
Please take the time to check the details of your order at each page of the order process and before clicking “Proceed with payment”, as you will not be able to make any changes to your order after this point. The collection and storage of personal information submitted to ETX Latvia ltd is governed by the Latvia Data Protection Law and by our Privacy Policy. Whenever you visit the site or purchase from the site, you agree to be governed by these Terms & Conditions and by our Privacy Policy.
After you place an order by clicking “Proceed with payment”, you will receive an e-mail “Order confirmation” from us acknowledging that we have received your order. The design of all products purchased on the website custommxjersey.com will be customized according to the client’s requests, instructions and sent to the client’s indicated e-mail address for checking and approval before printing; if the client does not reply or take any action within 24 hours, the product will be made as is, without waiting for the client’s approval.
Our team of designers will seek agreement no more than 2 times.
Items added to your basket will be manufactured specially for you, following the instructions of the purchaser and uploaded information.
Customer is fully responsible for the information that he wants to be printed on the product.
3. PRICING
All site pricing will be shown in Euro or US Dollars (in USA). All pricing is shown inclusive of tax. Prices for our products are subject to change without notice.
4. PAYMENT & ORDER ACCEPTANCE
We accept the following payment types on our site:
PayPal
Payments for all orders are taken on dispatch of goods, and are subject to fraud checks and checks by the card issuer.
By submitting your order on our site, you are confirming that the credit/debit card / PayPal account is yours or that you have authority from the cardholder to make the payment.
We will process your payments securely. Your payment and order will only be deemed as final when final payment is taken on dispatch of your goods.
All orders are processed within two working days after mock up confirmation.
5. SHIPPING
All orders ship directly from our plant, workshop and warehouse in Riga, Latvia (European Union).
DELIVERY |
EUROPE |
USA* |
OTHER COUNTRIES |
FREE SHIPPING |
standard |
9 - 24 days 7 USD |
7 – 11 days 7 USD |
14 - 30 days 13 USD |
Orders over 100 USD |
*Estimated delivery time may vary +4 days depending on the destination.
Import duties and taxes may be applied by your local authority. It is a legal requirement that we declare the full transaction value of the contents of all packages. Local import duties and taxes are levied by the carrier on behalf of the local customs authority.
You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your order is going to but also the name of the recipient. We cannot be liable for delivery of your order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.
We make a point to ship your product out as soon as possible. We work with trusted 3rd party delivery services, whose capacity is independent of our own service. That means that when the postal system experiences high volumes of deliveries, such as during the holidays, you may experience delays in receiving your order.
Additionally, delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, material shortages, travel or transportation disruption, import delays, software or technical failures or higher than anticipated demand.
We are unable to deliver on public and bank holidays, Christmas Day, Boxing Day or New Year’s Day. On these dates, delivery will take longer than usual. Please allow an extra working day (i.e. Monday-Friday, excluding Saturdays, Sundays and public holidays) for each of these days when calculating the estimated delivery date and when choosing your delivery option.
In case your order is delayed, we kindly ask you to contact our support.
6. RETURNS & EXCHANGES
Faulty items, Exchange of the products:
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
We do not refund orders for buyer’s remorse, and size exchanges. A new order, at your expense, would need to be placed for an updated size if you choose to accept or offer size exchanges.
Will either be replaced, repaired or refunded following evaluation by the ETX Latvia ltd team. For the avoidance of doubt, faulty goods are classified as items that are received damaged or develop a manufacturing fault.
Items damaged through general wear and tear are not classified as faulty. Faulty items can returned within one (1) month for a replacement or a repair. If neither of these is possible, we will offer a refund.
We will then refund you any postage costs incurred, up to the following value: Europe – 10 Eur, Other countries – 20 Eur. Please note that we can only refund one postage payment for each package received, and then only if the cost of postage is clearly marked on the parcel.
Returns or Exchange of the products
You can’t return or exchange products, cause they are custom made specially for you ( name, number, logos etc.) It is the customer’s responsibility to ensure that all details entered for Personalized products are entered.
Refunds
Will be made directly to PayPal account, within 14 business days from the day we receive proof of return from you.
We reserve the right to refuse refunds for exchanged and returned items, which are not in saleable condition.
To initiate a exchange/return please write your order details (name, surname, order number) and why you would like to exchange/return products to info@etxsport.com
Please post the package back according to the following address:
ETX Latvia Ltd.
Braslas street 29
Riga, Latvia, LV-1084
info@etxsport.com
(+371) 25619100
7. INTELLECTUAL PROPERTY RIGHTS
Usage of the www.custommxjersey.com site grants you no rights to any copyright or intellectual property rights relating to the content of the site. All copyright is protected under national and international law.
Any site content can only be reproduced or distributed with express permission from ETX Latvia Ltd.
8. GENERAL
Changes
Any changes we may make to these Terms & Conditions in the future will be posted on this page and. Please check back frequently to see any updates or changes to these Terms & Conditions.
Contact
Our contact details are set out under the “CONTACTS” section of the site.
Governing law and jurisdiction
These Terms & Conditions are governed by Latvian law and you and we agree to submit to the non-exclusive jurisdiction of the Latvia’s Courts in respect of any matter arising hereunder.
YOUR PRIVACY
ETX Latvia ltd is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured, and is only used for the purposes described in this privacy policy. We primarily use this information to identify and fill your orders, and to personalise your shopping experience with us.
This privacy policy applies to information collected through our web site. By accessing our web site, you acknowledge and agree to the uses of information described in this privacy policy.
INFORMATION WE COLLECT
When you visit or shop with us online using our web sites custommxjersey.com, we collect information about you or your use of the web site. This information falls into three categories: Customer Information, Usage Data and IP Address Details. Depending on the category, the information may be considered to be personally identifiable information.
CUSTOMER INFORMATION
Customer information is information you explicitly provide to us when you make an online purchase or you sign up to receive our newsletters, including your:
IP ADDRESS
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address" and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but, without further identifying information, is anonymous.
We do not keep a record of the IP addresses from which you access our site except where you have specifically provided us with information about yourself, in which case we may record your IP address for security purposes, for example, when you make a purchase.
DATA USAGE
Data Usage includes general information about how you interact with our web pages and web sites. This is collected using cookies (or similar technologies) placed by us and others (see ‘Who the information is shared with’ below). Cookies are small pieces of data sent from a website and stored in a web browser, and which may assign an anonymous identifier to the user. Usage Data includes:
HOW WE USE THE COLLECTED INFORMATION
CUSTOMER INFORMATION We use your Customer Information for processing and filling orders placed by you, directly marketing our products, delivering our newsletters to your mailbox, and other activities involved in the day-to-day business operations of ETX Latvia ltd. ETX Latvia ltd uses the latest 128-bit SSL (secure sockets layer) encryption technology to protect your Customer Information while you purchase from our online store.
USAGE DATA & IP ADDRESSWe use Usage Data to assist us in understanding the online behaviour of our customers, which helps us to focus our marketing activities and improve the service we provide on our web sites, which, in turn, helps us to grow our business.
Using web analytics services on our web sites enables us to measure, collect, analyse and report on Usage Data for the purposes of understanding and optimising customers’ experiences on our web sites.
Geographical location information contained in the Usage Data enables us to tailor your experience on our web sites by displaying different content based on your location, such as local currency and pricing, local advertising offers, and content in your preferred language.
We also use Usage Data for remarketing (sometimes called retargeting) to better target our ads to interested customers. Retargeting uses cookies to identify users who visit a website showing a particular brand of goods or services and then targets advertisements of that brand to that user on other websites. So, after you have visited our web site, you (or another user of your computer) may see ETX Latvia ads on certain participating third party websites, including on the Google Display Network and Facebook. Customer Information is never disclosed to third party websites for retargeting purposes.
WHO WE SHARE THE INFORMATION WITH
Usage Data is either collected directly by or disclosed to those other providers during the course of a session on our website, and during advertising or marketing campaigns.
We share Usage Data with a number of other parties for a range of purposes, including to:
receive direct marketing material (e.g. via Mailchimp).
INFORMATION TRANSFERRED OR STORED OVERSEAS
Many of those other providers are located overseas and Usage Data disclosed to them may be stored on servers located overseas. Similarly, while ETX Latvia ltd operates out of Latvia and may store Customer Information and Usage Data on servers located there, some may be stored on servers located overseas and/or managed by third parties. While we endeavour to ensure that those other providers, and any third party server provider used by ETX Latvia, manage any personal information contained in the Usage Data, and any Customer Information, in substantially the same way as required by the EU Privacy Principles, we will not be responsible if they fail to do so, nor will we be obliged to take steps to ensure that those other providers comply with the EU Privacy Principles. By continuing to use our web site, you consent to your information being provided to, and used by, other providers located overseas.
For further information about how each of the other providers referred to above handles personal information (which may include your Usage Data and Customer Information), we recommend that you visit their respective websites to read their respective privacy policies.
YOUR SAY AND HOW TO ‘OPT OUT’
Please note that we do not respect the Do Not Track setting available in your web browser.
You can contact us to request access to the Customer Information, and any other personal information, that we may hold.
For further information about access and correction, or if you have any complaints or concerns about how we manage your Customer Information or Usage Data, please contact us at the details provided below.
If you no longer wish us to use your Customer Information, Usage Data or IP Address Details for certain purposes, you can do any or all of the following:
Your withdrawal of consent for us to use your information for certain purposes may mean that we can no longer provide our services to you. For example, many of the services of the other providers referred to above, such as PayPal Inc., are integral to our online sales model, and any refusal to disclose Customer Information is likely to prevent us from being able to complete online transactions with you.
CHANGES TO THIS PRIVACY POLICY
We may revise this privacy policy from time to time as we add new features or as laws change. When we make changes to our privacy policy, they are reflected on this page. We strongly recommend that you periodically reread this privacy policy, to see if there have been any changes to our policies that may affect you.
CONTACT US
ETX Latvia Ltd.
Braslas street 29
Riga, Latvia, LV-1084
info@etxsport.com
(+371) 25619100
Import duties and taxes may be applied by your local authority. It is a legal requirement that we declare the full transaction value of the contents of all packages. Local import duties and taxes are levied by the carrier on behalf of the local customs authority.
You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your order is going to but also the name of the recipient. We cannot be liable for delivery of your order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.
We make a point to ship your product out as soon as possible. We work with trusted 3rd party delivery services, whose capacity is independent of our own service. That means that when the postal system experiences high volumes of deliveries, such as during the holidays, you may experience delays in receiving your order.
Additionally, delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, material shortages, travel or transportation disruption, import delays, software or technical failures or higher than anticipated demand.
We are unable to deliver on public and bank holidays, Christmas Day, Boxing Day or New Year’s Day. On these dates, delivery will take longer than usual. Please allow an extra working day (i.e. Monday-Friday, excluding Saturdays, Sundays and public holidays) for each of these days when calculating the estimated delivery date and when choosing your delivery option.
In case your order is delayed, we kindly ask you to contact our support.
6. RETURNS & EXCHANGES
Faulty items, Exchange of the products:
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
We do not refund orders for buyer’s remorse, and size exchanges. A new order, at your expense, would need to be placed for an updated size if you choose to accept or offer size exchanges.
Will either be replaced, repaired or refunded following evaluation by the ETX Latvia ltd team. For the avoidance of doubt, faulty goods are classified as items that are received damaged or develop a manufacturing fault.
Items damaged through general wear and tear are not classified as faulty. Faulty items can returned within one (1) month for a replacement or a repair. If neither of these is possible, we will offer a refund.
We will then refund you any postage costs incurred, up to the following value: Europe – 10 Eur, Other countries – 20 Eur. Please note that we can only refund one postage payment for each package received, and then only if the cost of postage is clearly marked on the parcel.
Returns or Exchange of the products
You can’t return or exchange products, cause they are custom made specially for you ( name, number, logos etc.) It is the customer’s responsibility to ensure that all details entered for Personalized products are entered.
Refunds
Will be made directly to PayPal account, within 14 business days from the day we receive proof of return from you.
We reserve the right to refuse refunds for exchanged and returned items, which are not in saleable condition.
To initiate a exchange/return please write your order details (name, surname, order number) and why you would like to exchange/return products to info@etxsport.com
Please post the package back according to the following address:
ETX Latvia Ltd.
Braslas street 29
Riga, Latvia, LV-1084
info@etxsport.com
(+371) 25619100
7. INTELLECTUAL PROPERTY RIGHTS
Usage of the www.custommxjersey.com site grants you no rights to any copyright or intellectual property rights relating to the content of the site. All copyright is protected under national and international law.
Any site content can only be reproduced or distributed with express permission from ETX Latvia Ltd.
8. GENERAL
Changes
Any changes we may make to these Terms & Conditions in the future will be posted on this page and. Please check back frequently to see any updates or changes to these Terms & Conditions.
Contact
Our contact details are set out under the “CONTACTS” section of the site.
Governing law and jurisdiction
These Terms & Conditions are governed by Latvian law and you and we agree to submit to the non-exclusive jurisdiction of the Latvia’s Courts in respect of any matter arising hereunder.
YOUR PRIVACY
ETX Latvia ltd is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured, and is only used for the purposes described in this privacy policy. We primarily use this information to identify and fill your orders, and to personalise your shopping experience with us.
This privacy policy applies to information collected through our web site. By accessing our web site, you acknowledge and agree to the uses of information described in this privacy policy.
INFORMATION WE COLLECT
When you visit or shop with us online using our web sites custommxjersey.com, we collect information about you or your use of the web site. This information falls into three categories: Customer Information, Usage Data and IP Address Details. Depending on the category, the information may be considered to be personally identifiable information.
CUSTOMER INFORMATION
Customer information is information you explicitly provide to us when you make an online purchase or you sign up to receive our newsletters, including your:
- name
- email address
- shipping and billing addresses
- payment details
IP ADDRESS
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address" and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but, without further identifying information, is anonymous.
We do not keep a record of the IP addresses from which you access our site except where you have specifically provided us with information about yourself, in which case we may record your IP address for security purposes, for example, when you make a purchase.
DATA USAGE
Data Usage includes general information about how you interact with our web pages and web sites. This is collected using cookies (or similar technologies) placed by us and others (see ‘Who the information is shared with’ below). Cookies are small pieces of data sent from a website and stored in a web browser, and which may assign an anonymous identifier to the user. Usage Data includes:
- pages you visited on our web sites
- how you came to the website (e.g. via Google Search or an advertisement)
- which particular buttons or links on the site you clicked
- whether you have been to the site before
HOW WE USE THE COLLECTED INFORMATION
CUSTOMER INFORMATION We use your Customer Information for processing and filling orders placed by you, directly marketing our products, delivering our newsletters to your mailbox, and other activities involved in the day-to-day business operations of ETX Latvia ltd. ETX Latvia ltd uses the latest 128-bit SSL (secure sockets layer) encryption technology to protect your Customer Information while you purchase from our online store.
USAGE DATA & IP ADDRESSWe use Usage Data to assist us in understanding the online behaviour of our customers, which helps us to focus our marketing activities and improve the service we provide on our web sites, which, in turn, helps us to grow our business.
Using web analytics services on our web sites enables us to measure, collect, analyse and report on Usage Data for the purposes of understanding and optimising customers’ experiences on our web sites.
Geographical location information contained in the Usage Data enables us to tailor your experience on our web sites by displaying different content based on your location, such as local currency and pricing, local advertising offers, and content in your preferred language.
We also use Usage Data for remarketing (sometimes called retargeting) to better target our ads to interested customers. Retargeting uses cookies to identify users who visit a website showing a particular brand of goods or services and then targets advertisements of that brand to that user on other websites. So, after you have visited our web site, you (or another user of your computer) may see ETX Latvia ads on certain participating third party websites, including on the Google Display Network and Facebook. Customer Information is never disclosed to third party websites for retargeting purposes.
WHO WE SHARE THE INFORMATION WITH
Usage Data is either collected directly by or disclosed to those other providers during the course of a session on our website, and during advertising or marketing campaigns.
We share Usage Data with a number of other parties for a range of purposes, including to:
- handle payments securely (via PayPal Inc. and First Data LLC)
- distribute direct marketing materials from ETX Latvia ltd
- connect to social networks (via the Pinterest “Pin it” button or via the Facebook “Like” button)
- target advertising by sending your Usage Data to our advertising partners, such as Google and Facebook
receive direct marketing material (e.g. via Mailchimp).
INFORMATION TRANSFERRED OR STORED OVERSEAS
Many of those other providers are located overseas and Usage Data disclosed to them may be stored on servers located overseas. Similarly, while ETX Latvia ltd operates out of Latvia and may store Customer Information and Usage Data on servers located there, some may be stored on servers located overseas and/or managed by third parties. While we endeavour to ensure that those other providers, and any third party server provider used by ETX Latvia, manage any personal information contained in the Usage Data, and any Customer Information, in substantially the same way as required by the EU Privacy Principles, we will not be responsible if they fail to do so, nor will we be obliged to take steps to ensure that those other providers comply with the EU Privacy Principles. By continuing to use our web site, you consent to your information being provided to, and used by, other providers located overseas.
For further information about how each of the other providers referred to above handles personal information (which may include your Usage Data and Customer Information), we recommend that you visit their respective websites to read their respective privacy policies.
YOUR SAY AND HOW TO ‘OPT OUT’
Please note that we do not respect the Do Not Track setting available in your web browser.
You can contact us to request access to the Customer Information, and any other personal information, that we may hold.
For further information about access and correction, or if you have any complaints or concerns about how we manage your Customer Information or Usage Data, please contact us at the details provided below.
If you no longer wish us to use your Customer Information, Usage Data or IP Address Details for certain purposes, you can do any or all of the following:
- opt out of receiving online communications from us by clicking the ‘unsubscribe’ link at the bottom of the newsletter, advertisement or other communication (as applicable)
- delete existing cookies from your web browser and/or disable cookies on your computer and/or other devices (as appropriate). Depending on the particular browser you are using (e.g. Google Chrome, Safari, Internet Explorer, Mozilla Firefox), this can usually be done on your computer by accessing your ‘Browsing History’ through the ‘Settings’ or ‘Options’ menu (or equivalent) in your web browser, or if you are using a different device, then in the ‘Settings’ for that device. If you do not disable cookies in your web browser, and you subsequently visit our website, fresh cookies are likely to be placed and you may need to repeat the process of deleting existing cookies
- alter your ad preference settings in each of Google and Facebook, and on the platforms of other providers, if you have access to do so
Your withdrawal of consent for us to use your information for certain purposes may mean that we can no longer provide our services to you. For example, many of the services of the other providers referred to above, such as PayPal Inc., are integral to our online sales model, and any refusal to disclose Customer Information is likely to prevent us from being able to complete online transactions with you.
CHANGES TO THIS PRIVACY POLICY
We may revise this privacy policy from time to time as we add new features or as laws change. When we make changes to our privacy policy, they are reflected on this page. We strongly recommend that you periodically reread this privacy policy, to see if there have been any changes to our policies that may affect you.
CONTACT US
ETX Latvia Ltd.
Braslas street 29
Riga, Latvia, LV-1084
info@etxsport.com
(+371) 25619100